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Clark Public Utilities Recognized as a J.D. Power 2011 Customer Service Champion
February 18, 2011
Clark Public Utilities is one of only 40 companies to receive this distinction in the U.S.
Clark Public Utilities was recognized at the J.D. Power and Associates Customer Service Roundtable as a J.D. Power 2011 Customer Service Champion—one of only 40 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industries, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. The five key customer “touch points” measured included people, presentation, process, product, and price.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power’s syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers—both within their respective industries and across all industries measured.
According to CEO/General Manager Wayne Nelson, “This is a tremendous achievement. As a customer-owned utility it’s an honor to receive this distinction and be included in this elite group of companies that focus on customer service excellence. Customer satisfaction is our top priority, and we appreciate this external recognition of our employees’ commitment to our customers.”
About Clark Public Utilities
Clark Public Utilities is a customer-owned public utility district that provides electric service to more than 183,000 customers throughout Clark County. The utility also provides water service to about 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas.
Clark Public Utilities is proud to be named a J.D. Power 2011 Customer Service Champion and is only one of 40 companies so named in the U.S. Clark Public Utilities was ranked highest in customer satisfaction among midsize utilities in the west by J.D. Power and Associates in 2008, 2009 and 2010.